Skip to main content

Rewarding Attendance

Crisp: Attacking Absenteeism: Positive Solutions to an Age-Old Problem (Crisp Fifty-Minute Series)This is actually quite an interesting topic - should you hand out an additional reward to someone for coming into work?  Basically give them a reward for just doing their job - something that they are getting paid for anyways?

Well to answer the question I'm afraid this time I'm going to have be a bit ambivalent so ... Yes and No ... or it depends would be my answer.  Allow me to explain.

What is the structure of your company?  Do you have a forward thinking organization that allows remote working or does everyone have to be "in the office" everyday?  If you do allow remote working, then lets be honest - what possible reason is there for someone being late?  They need to roll out of bed and sit down at a computer!  There should not be any tolerance for people taking advantage in this situation.  If however you do have an office based culture you are going to have to take into account weather and other travel disruptions - while all of your staff should be expected to be in the office 10-15min before the start of their shift (after all they will need time to grab that first coffee or smoke and get their computer setup prior to getting started with their job) there are sometimes issues that are outside of your employees control that will impact them.  Make sure that you are able to track these instances and also allow/disallow based on the circumstances appropriately.

 
The Controlling Absenteeism Pocketbook (Management Pocketbook Series)Sickness and Absenteeism - well people get sick ... you should really not be considering this as a measurement UNLESS you see a definite pattern - for example the employee is ALWAYS sick on Mondays or Fridays OR they are sick for a couple of days just before they go on holiday.  If this happens it must be dealt with and immediately.  Otherwise follow your standard guidelines - probably something like 3days+ of sick in a row require a Doctor's note etc...  One important point - if someone is sick and you do offer remote work as an option ... they should not choose to work from home (if they are scheduled to be in the office) and claim that they were sick.  If they are truly sick they should not be working.  If they are not sick - they should be in the office!
Amazon.com $50 Gift Card (0109)
Now hopefully you are capturing lateness and absenteeism as part of schedule adherence and rewarding it appropriately in your end of your reviews or something similar.  However there is no harm in having an employee rewarded for good behaviour and something small that is made public to the rest of the team is a great incentive.  Heck even a gift certificate to Amazon or the equivalent for a not too large sum is something that people will strive for.  A friend mentioned in passing that he had heard of one company that had problems with absenteeism introduced a free lottery for staff - however tickets were only provided to employees that made it into work on Fridays - if you think about it ... this is more of a carrot than a stick and as they say "you'll catch more flys with honey than ... "
Post a Comment

Popular posts from this blog

The Difference Between Incident Managment and Problem Management

Incident Management and Problem Management are both key components of the ITIL service model and have been defined and created in an effort to provide a better and more streamlined service to consumers.
ITIL itself stands for the - Information Technology Infrastructure Library - and comprises of the following books:
ITIL Service Strategy ITIL Service Design ITIL Service Transition ITIL Service Operation ITIL Continual Service ImprovementIncident Management and Problem Management are both elements of the fourth volume - ITIL Service Operation, which tries to define the best practice for dealing with interruptions to a customers service. What is an Incident? An incident is a single - unique - issue impacting one specific customer and their service. While there can be many similar incidents impacting multiple customers, each of them are in their fashion unique and need to be logged and treated as such.
An example of an incident is you losing your home Internet connection. While the underly…

What is PRINCE2

PRINCE2 stands for PRojects IN Controlled Environments and is a very popular method for effective Project Management.  PROJECT MANAGEMENTWhile PRINCE2 is one way of managing Projects, it is worthwhile defining what exactly a project is and why it needs management in the first place! 


A project is specific task/role that needs to be completed to meet certain objectives. In a managed project, you would have a defined beginning and end and certain "check points" throughout the process itself to ensure that you were on target to meet your overall objectives.

These checkpoints are referred to as "gates" and at each gate, you would have certain deliverable and targets to check your progress against. By managing a project in this fashion, you are able to ensure that you stay on track and that any issues or concerns are identified and dealt with at an early stage of the process versus waiting till the end.

The defined "end" to a project is necessary as it creates …

THE 4 P'S OF SERVICE STRATEGY

Competition is extremely fierce in the world of business, only a handful survive, and some can barely keep up with the demands of the times. That's why it is necessary to have an idea of what it takes to be successful and an integrated strategy to help maintain excellent service results.

ITIL discusses at length the four “Ps” of strategy- perspective, position, plan and pattern, each of which represents a different way to approach your service strategy. Brief summaries are provided here: Perspective - This is basically the vision statement of an organization.  Why is it in business, why is it doing what it is doing?  What are the plans and ideas for the future and how does the organization interact with its customers?  A perspective cements a service provider’s distinctiveness in the minds of the employees and customersPositions - What is the competitive landscape and how will the organization compete with other similar providers?  What is the key distinction between them and oth…

8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE

In a similar fashion to interviewing and hiring people - the hardest and most expensive exercise is getting the right employee - getting people back into the door is exactly the same.  You want that repeat custom as that is what will save you money in your marketing and advertising.  One of the key components to this in addition to the quality of the product itself is the customer service that you provide to the customer in their purchasing and ordering decisions.  You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. 
Good customer service should be thought of as re…