Skip to main content

Posts

Showing posts from April, 2017

CSI & Benchmarking

As an IT professional, it is incumbent upon you to continue developing your skills and knowledge as that is the only way to ensure that you are current with what is considered "best practice".

After all - while you might think of your skills at work as being similar to Wolverine's, you'll realize that he didn't get that way without continuous and ongoing training in the Danger Room to ensure that he was able to meet and surpass any situation!

Now you might wonder about why I've gone into this tangent about comic book hero's and their struggles, but I assure it will all make sense.  In my own personal life I'm currently working on my ITIL Intermediate set of certifications so that I can eventually have an ITIL Expert designation.  

The one that I'm currently on which I'd like to share with you is called CSI (Continual Service Improvement) and while some people might consider that acronym to refer to Crime Scene Investigations and the host of shows…